Money Back Guarantee
We have a 365-day return policy, which means you don't have to worry about anything.
But before we go into it, please try to use the insoles according to the Manual located inside the box. Give it a try for the first 30 days, trust us it will be worth it.
If you still won't find the comfort you were looking for then read the following:
To be eligible for a return, your item must be in its original packaging with all parts included. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@walk-innovations.com
Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@walk-innovations.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
If you received an incorrect size and you want to replace it - no problem. Simply let us know at: support@walk-innovations.com and we will send you a new pair free of charge of course.
Worldwide Orders
We deliver everywhere, anywhere. It is include in our price. So if you are out of the U.S please send us an email to: support@walk-innovations.com and we will get back to you with further information.
Refunds
We will notify you once we’ve received your return. When approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. But trust us you will get you your money back.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@walk-innovations.com